RETURNS & EXCHANGES
RAYJEN APPAREL prides itself on quality apparel and customer satisfaction and understands that purchasing online doesn't always go as planned and sometimes you may need to return a product.
You can return any garment for a full refund/exchange if it is within 21 days (Australia) & 28 days (International) from the order date and the eligibility criteria is met.
ELIGIBILITY CRITERIA:
- Item/s must not have been worn, washed or altered in anyway.
- Tags MUST still be attached to be accepted for return/exchange.
- Have no damage or markings on the garment.
To start the online return procedure please email: contact@rayjenapparel.com
Once we have received your email request to return/exchange your product/s RAYJEN APPAREL will send you the appropriate return/exchange form for completion and the return address will be provided upon eligibility of return/exchange.
We recommend that you return your parcel via registered or traceable post, as all returned parcels remain the responsibility of the purchaser until received by RAYJEN APPAREL.
Note:
- Returns/exchanges are paid for at the customers own expense.
- International orders may be returned using any method of your choice, at your own expense.
- Returns are your responsibility until they reach RAYJEN APPAREL, so please ensure they are packed securely so they do not get damaged.
- RAYJEN APPAREL reserves the right to refuse an exchange/refund should we deem the above criteria has not been strictly adhered to.
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FAULTY ITEMS
Before being dispatched all garments are quality control checked to ensure superior quality and customer satisfaction. However if you believe that an item you have purchased has a manufacturing fault or is damaged please email and send photo evidence to contact@rayjenapparel.com as soon as possible. We will assess the garment and if it is deemed to have a manufacturing fault, we will gladly organise a replacement or refund, at our discretion. We will happily provide a means of return postage for faulty purchases.
* Personal wear and tear is not considered a manufacturing fault.